Dpt24's Six Core Privacy Principles
The way we handle your personal data is guided by six unchanging privacy principles.
Minimum Collection
DPT24 only collects personal data that is strictly necessary for platform operations, identity verification, and legal compliance. We do not collect data that is excessive or irrelevant to the services we provide to you.
No Data Selling
DPT24 has never and will never sell, rent, or share members' personal data with any third party for marketing or commercial purposes without your explicit consent. Your data belongs to you — it is not a business asset of ours.
Multi-Layer Security
All data is stored and transmitted using 256-bit SSL encryption — the same industry standard used by leading banking institutions. Our servers are protected by multi-layered firewalls and an intrusion detection system that operates 24/7.
Full Control in Your Hands
You have the right to access, correct, transfer, or request the deletion of your personal data at DPT24 at any time. Data rights requests may be submitted by email to our privacy team and will be processed within 14 business days.
Malaysia PDPA Compliance
DPT24 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection, processing, and storage practices adhere to applicable Malaysian laws governing personal data protection.
Regular Reviews & Updates
The dpt24 Privacy Policy is reviewed and updated periodically to ensure it reflects our current practices and compliance with relevant changes in the law. The date of the most recent update is always displayed at the top of this document.
Welcome to the Privacy Policy page DPT24. We understand that your trust is the foundation of our relationship. When you register and play on the dpt24 platform, you entrust us with your personal information — and we do not take that responsibility lightly.
This Privacy Policy clearly and transparently explains how DPT24 collect, use, store, protect, and in certain circumstances, share your personal data. It applies to all registered members, users browsing the dpt24 platform, and anyone who interacts with our services.
Introduction & Scope of Privacy Policy
DPT24 is an online gaming platform operating in Malaysia, offering a wide range of digital entertainment categories including slots, Live Casino (baccarat, roulette, blackjack, dragon tiger), Sports Betting (Malaysia Super League football, EPL, badminton, e-sports), lottery, and other popular games.
This Privacy Policy covers all data processing activities carried out by DPT24 in connection with your use of our platform. It applies to:
- All registered DPT24 members, regardless of whether your account is active or inactive.
- Users who browse the DPT24 website without registering an account.
- Individuals who contact the DPT24 customer support team through any channel.
- Participants in any promotion, contest, or loyalty programme operated by DPT24.
This Privacy Policy should be read in conjunction with Terms & Conditions DPT24 and guidelines Responsible Gaming us. Together, these three documents form a comprehensive user protection framework at DPT24.
Types of Personal Data We Collect
Dpt24 collects personal data in the following categories, depending on your interactions with our platform:
A. Personal Identification Data
B. Contact Information
C. Financial Data
D. Platform Activity Data
E. Technical Data
How We Collect Your Data
Dpt24 collects your personal data through various channels and methods, including:
- Account Registration: When you register a new account with DPT24, you will be required to provide basic information such as your name, phone number, email address, and date of birth.
- Identity Verification Process (KYC): To process withdrawals and comply with anti-money laundering requirements, we may request copies of identification documents such as your MyKad and proof of address.
- Financial Transactions: Each time you make a deposit or withdrawal via Touch 'n Go, DuitNow, GrabPay, FPX (Maybank2u, CIMB Clicks), Boost, or ShopeePay, the relevant transaction details are recorded.
- Platform Usage: When you play slots, live baccarat, place Sports Betting wagers, or use any other DPT24 platform feature, our system automatically records that activity.
- Customer Support Interactions: When you contact the dpt24 support team via live chat, email, or WhatsApp, those conversations may be recorded for quality assurance and training purposes.
- Cookies & Tracking Technologies: The DPT24 website uses cookies and similar technologies to collect technical data about how you interact with the platform. More information about cookies can be found in Section 7 of this document.
How dpt24 Uses Your Data
The personal data we collect is used solely for the following purposes:
- Account Operations: Creating and managing your dpt24 account, processing secure logins, and safeguarding your account against unauthorised access.
- Transaction Processing: Processing deposits in MYR via supported Malaysian payment methods, handling withdrawal of winnings, and maintaining accurate transaction records.
- Identity Verification (KYC): Verifying member identities to comply with anti-money laundering legislation and to ensure only eligible individuals access our platform.
- Personalise Your Experience: Personalising game recommendations, promotions, and platform content based on your preferences and playing habits — for example, suggesting slots you may enjoy based on your game history.
- Service Communications: Sending important account notices, terms updates, security alerts, and relevant promotional information (with your consent).
- Fraud Prevention: Detecting and preventing fraudulent activity, duplicate account usage, and any conduct that violates dpt24's terms of use.
- Platform Improvements: Analysing aggregated usage data (without identifying individuals) to improve the performance, interface, and overall experience of the DPT24 platform.
- Legal Compliance: Meeting the reporting and compliance obligations required under applicable Malaysian law.
DPT24 will not use your data for any purpose beyond those stated above without first obtaining your explicit consent.
Data Sharing & Disclosure
DPT24 is firmly committed to the principle that your personal data will not be shared with external parties, except in the following limited circumstances:
- Trusted Service Providers: We share necessary data with carefully selected third-party service providers who help us operate the dpt24 platform — including payment service providers (Touch 'n Go, DuitNow, GrabPay, FPX, Boost, ShopeePay), gaming software providers, and technical support systems. All such providers are bound by strict data confidentiality agreements.
- Legal Requirements: DPT24 may disclose personal data to Malaysian authorities such as the Royal Malaysia Police, the Malaysian Anti-Corruption Commission (MACC), or judicial authorities when required to do so by court order or applicable legal provisions.
- Vital Interest Protection: In situations involving a serious threat to any individual's safety, DPT24 may disclose the necessary data to the relevant authorities.
- With Your Consent: In any other situation requiring data sharing, DPT24 will first seek your explicit consent, and you have the right to decline.
Security & Data Protection
DPT24 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure:
256-bit SSL Encryption
All data transmitted between your browser and DPT24's servers is encrypted using 256-bit TLS/SSL — the same security standard used by Malaysia's leading banks.
Multi-Layered Firewall
Dpt24 servers are protected by a multi-layered firewall system that monitors and blocks malicious traffic 24 hours a day, 7 days a week, without interruption.
Internal Access Controls
Only authorised dpt24 staff with a legitimate business need are permitted to access member personal data. All access is logged and audited on a regular basis.
Regular Security Audits
Dpt24's security systems undergo regular independent audits to identify and address vulnerabilities before they can be exploited by malicious parties.
While we take comprehensive security measures, no online security system can be guaranteed to be one hundred percent foolproof. You also play a role in protecting your account — use a strong password, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your DPT24 account.
Cookies & Tracking Technologies
The dpt24 website uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and personalise content. The types of cookies we use are as follows:
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the DPT24 platform — particularly security features and automatic login.
Your Rights Regarding Personal Data
As a DPT24 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
Right to Rectification
If your data is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Erasure
Under certain circumstances, you have the right to request the deletion of your personal data, subject to our legal retention obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time by contacting us.
Data Portability Right
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.
Right to Restrict Processing
In certain circumstances, you may request that we temporarily restrict the processing of your data while a matter is being resolved.
To exercise any of the rights above, please submit a written request to support@dpt24.ws by stating the right you wish to exercise and providing sufficient information for us to verify your identity. We will respond within 14 business days of receiving your request.
Data Retention & Deletion
DPT24 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.
- Active Account Data: Retained for the duration your account remains active with DPT24, and for an additional period following account closure as required by Malaysian financial and tax laws.
- Financial Transaction Records: All records of MYR deposits and withdrawals are retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
- Support Communication Logs: Conversation records with the dpt24 support team are retained for 2 years for quality assurance and dispute resolution purposes.
- Cookie Data: Session cookies are deleted when you close your browser. Persistent cookies are stored for the duration specified in our cookie policy, typically between 30 days and 12 months.
- Following Account Deletion: When your account is closed at your own request and there are no legal grounds preventing deletion, DPT24 will delete or anonymise your personal data that is no longer required within 30 business days.
Policy Amendments & How to Contact Us
Dpt24 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technologies used. When significant changes are made, we will notify you via:
- A prominent notice on the DPT24 platform's main page.
- Notification emails to the address registered to your account.
- A pop-up notice during the first login session after the changes take effect.
Your continued use of the dpt24 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.
If you are dissatisfied with how DPT24 has handled your personal data after contacting us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.
Your Data Is Safe with dpt24 – Play with Confidence
Your privacy and security are our top priority. Register for free today and enjoy over 200 of Malaysia's best games — all in MYR, with industry-grade data protection and 24/7 customer support in Bahasa Melayu.